HTL Automotive Tools are covered under the company’s 12-month warranty period. The company does not accept any transaction made outside the HTL legitimate order processing.
Warranty coverage depends on the product-specific warranty outline. Given HTL hundred automotive tools in the catalog, it is easier to confirm the outline by contacting us directly.
Warranty Conditions
HTL has a list of specific conditions that need to be met for warranty claims
·Products should not be damaged
·Modified
·We will not accept wear and fitment issues
·Altered in anyway
·Abused
·Repaired
·Damaged due to improper use
·Wrong installation
Defective Products
If in any case your received tools/products are damaged or defective in the state, you are entitled to a replacement or refund.
Return Requests
All products purchased under HTL that are covered by the warranty can be returned after 30 days of receipt. It is the customer’s preference if a return, refund, or exchange will be given.
For Repair
All damaged products that adhere to the conditions of the HTL Warranty outline will be repaired without any cost. Unless otherwise noted. We will use the same parts for repairs. If unavailable, we will replace them with comparable parts.
Exchange Products
For a product exchange request, we are 100% willing to exchange your item with the same product with the same specifications. We will be contacting you and will give you an update on whether the same product is available or not. If chosen to replace the item with a different tool/product, additional cost might be charged depending on the price of the requested unit.
Important Notice
Please be aware that warranty claims are non-transferable. Only the person registered as the original purchaser is entitled to the claims.
All warranty claims will be requested and required to be accompanied by the original sales invoice, e-receipt, or any kind of proof of payment provided by HTL.
Given that the customer is the one to choose which or what courier to be used for returns, exchange, or replacement, HTL will not be liable for damages, lost items, stolen items, and other incidents alike.
Contact Us
If you have any questions regarding the warranty policy of HTL for specific automotive tools/products, you contact us by calling at 18958100336 / 0571-87049617 or you send a message on our email at hzhttools@foxmail.com